Refund policy

Last updated: 3 November 2026

At Wild Little Things & Co, every order is prepared with care. Many of our products are personalised or made to order, and we take pride in creating beautiful, quality pieces for our customers.

Please read our Refund & Returns Policy before placing an order.

Change of Mind Returns

As our products are made to order, personalised, or produced in limited quantities, we do not accept returns, exchanges or refunds for change of mind.

This includes, but is not limited to:

  • Ordering the incorrect colour, size, font or design.
  • Changing your mind after placing an order.

  • No longer requiring the product.

  • Personal preference regarding colour, appearance or design.

  • Ordering an incorrect spelling or personalisation where the item has been produced according to the details supplied.

We encourage customers to carefully review all product descriptions, personalisation details and order information before completing their purchase.

This policy does not affect your rights under Australian Consumer Law or other applicable consumer protection laws.

Faulty, Damaged or Incorrect Items

We want you to be completely happy with your order.

If your item arrives faulty, damaged or different from what you ordered, please contact us at hello@wildlittlethingsandco.com.

To help us resolve the issue, please include:

  • Your full name and order number.

  • A description of the issue.

  • Clear photographs of the product and, where relevant, its packaging.

We encourage you to contact us as soon as possible after discovering an issue so we can assist promptly.

Depending on the circumstances and your rights under applicable consumer law, we may arrange a repair, replacement or refund.

Where an item has a major failure under Australian Consumer Law, you are entitled to choose a refund or replacement. For a minor failure, we may offer a repair within a reasonable time in accordance with Australian Consumer Law.

Handmade & 3D-Printed Product Characteristics

Our products are manufactured using 3D-printing technology.

As a result, minor layer lines, surface textures and small variations in finish may be visible. Slight colour differences may also occur due to lighting, photography, screen settings and filament manufacturing variations.

These are normal characteristics of the production process and do not automatically indicate a fault.

However, this does not exclude your rights where a product fails to meet applicable consumer guarantees.

Order Cancellations & Changes

If you need to make a change to your order, please contact us as soon as possible.

We will do our best to accommodate requests before production begins, but we cannot guarantee that changes or cancellations will be possible once an order has entered production.

Any cancellation or change request is subject to our confirmation and your rights under applicable consumer law.

Return Shipping

If a product needs to be returned due to a confirmed fault, incorrect supply or another issue covered by applicable consumer guarantees, we will provide return instructions and arrange or reimburse reasonable return shipping costs where required by law.

Please contact us before returning an item so we can assist with the appropriate process.

Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable consumer protection legislation.

Contact Us

For any questions about refunds, returns or issues with your order, please contact:

Wild Little Things & Co
Email: hello@wildlittlethingsandco.com
Location: New South Wales, Australia

Thank you for supporting our small Australian business!