Shipping policy

Last updated: 3 November 2026

At Wild Little Things & Co, we take pride in carefully creating and preparing every order. As a small Australian business specialising in personalised, made-to-order and educational products, our processing times may vary depending on the products ordered and current demand.

Please review the following information before placing your order.

Processing & Production Times

Roll & Write Collections

Our Roll & Write products are produced in limited quantities, with production scheduled around each release.

Please allow approximately 3–4 weeks for production and processing before dispatch, unless a different timeframe is specified on the product listing or at the time of purchase.

During particularly busy periods, production times may vary. Any significant changes to your estimated dispatch timeframe will be communicated where possible.

Personalised & Decorative Letters

Our personalised wall letters, shelf letters and other decorative products are made to order.

Processing times may vary depending on the product, personalisation requirements and current order volume. Please refer to the individual product listing for the applicable timeframe.

Orders Containing Multiple Products

If your order contains products with different processing times, your order may be dispatched together once all items are ready.

If you require separate shipping, please contact us before placing your order to discuss available options.

Shipping Within Australia

All orders are dispatched from New South Wales, Australia.

Shipping costs are calculated and displayed at checkout, based on your order and delivery destination.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery times vary depending on your location, the shipping carrier and any delays within the postal network.

Please note that production and processing times are separate from shipping transit times.

International Shipping

We offer international shipping to selected countries, subject to product availability, shipping services and any applicable import or product requirements.

Available international destinations and shipping costs will be displayed at checkout.

International delivery times vary depending on the destination, customs clearance and local postal services.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in our product prices or shipping fees.

We recommend checking your country's import requirements before placing an order.

Shipping Delays

While we do our best to dispatch orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes or limited product releases.

  • Production or material availability.

  • Postal service disruptions.

  • Public holidays and peak shipping periods.

  • Customs processing or international shipping delays.

  • Circumstances outside our reasonable control.

We appreciate your patience and understanding during busy periods.

If we become aware of a significant delay affecting your order, we will endeavour to provide an update and discuss available options where appropriate.

Nothing in this policy limits your rights under applicable consumer protection laws.

Christmas & Peak Period Deliveries

During Christmas and other peak shopping periods, production and shipping services may experience increased demand.

Any advertised Christmas ordering cut-off dates are estimates based on expected production and shipping timeframes and are not guarantees of delivery before Christmas.

We encourage customers to order early and review the estimated processing times before purchasing.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

Please carefully check your delivery address before submitting your order.

If you notice an error, contact us as soon as possible at hello@wildlittlethingsandco.com.

We will do our best to update your details before dispatch, but changes cannot be guaranteed once an order has been shipped.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for redelivery.

This does not affect your rights where a delivery issue is caused by our error or where applicable consumer law provides otherwise.

Lost, Damaged or Missing Parcels

If your parcel is delayed, missing or arrives damaged, please contact us so we can investigate and assist.

For damaged deliveries, please retain the original packaging and provide photographs of the damage where possible.

We will work with the relevant shipping provider to resolve delivery issues.

Where goods are lost, damaged or not delivered in accordance with applicable consumer guarantees, we will provide an appropriate remedy as required by law.

Contact Us

If you have any questions about your order, production timeframes or shipping, please contact:

Wild Little Things & Co
Email: hello@wildlittlethingsandco.com
Location: New South Wales, Australia

Please include your order number when enquiring about an existing purchase.

Thank you for your patience and for supporting our small Australian business!